Terms and Conditions – Exclusive Media
These Terms and Conditions ("Agreement") govern the marketing and consulting services provided by Exclusive Media ("Company") to the client ("Customer"). By signing a proposal, engaging in our services, or opting into our communication channels, the Customer agrees to the following terms:
1. Eligibility & Age Restriction
By using our services or opting into our communications, you represent and warrant that you are at least 18 years of age. Our services are not intended for, or marketed to, individuals under the age of 18.
2. Services Provided
The Company offers digital marketing services, including but not limited to lead generation, social media management, SEO, content creation, and automated messaging systems (A2P SMS), as detailed in specific service agreements or statements of work.
3. Marketing Estimates & Scope
Project quotes are valid for 30 days. The scope of work is defined in the initial proposal; any requests for additional revisions or services outside that scope will be billed at our standard hourly rate or quoted separately.
4. Payment Terms
Schedule: Payment is due according to the schedule outlined in your service agreement (e.g., monthly retainers are due on the 1st of each month).
Deposits: A non-refundable setup fee or deposit may be required before work begins.
Late Fees: Payments delayed by more than 7 days may incur a 1.5% monthly interest fee.
5. SMS & Communication (A2P Compliance)
By providing your phone number and opting in through our website or forms, you agree to receive recurring automated marketing and informational text messages from Exclusive Media.
Consent: Consent is not a condition of purchase. Message frequency varies.
Opt-Out: You may opt-out of text communications at any time by replying STOP. For help, reply HELP.
Carrier Rates: Message and data rates may apply.
Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.
6. Privacy Policy
Your privacy is important to us. Please review our full Privacy Policy at the following link to understand how we collect, use, and protect your data: [Insert Link to Privacy Policy Here]
7. Content Ownership & Intellectual Property
Upon full payment, the Customer owns the final deliverables created for their specific use. However, the Company retains the right to use non-confidential work for portfolio and self-promotional purposes unless otherwise agreed in writing.
8. Liability
Exclusive Media provides marketing strategies based on industry best practices. However, we do not guarantee specific financial results, rankings, or sales volume. Our liability is limited to the total amount paid by the Customer for the specific service in question.
9. Customer Responsibilities
The Customer agrees to provide necessary access to accounts (Facebook, Google, Website, etc.) and timely feedback on approvals. Delays in providing assets or feedback may result in project timeline shifts.
10. Term & Termination
Monthly services require a 30-day written notice for cancellation. Exclusive Media reserves the right to suspend services if the Customer fails to adhere to payment terms or communication protocols.
11. Force Majeure
The Company is not liable for service interruptions caused by third-party platform outages (e.g., Meta, Google, or carrier network failures) or other events beyond our reasonable control.
12. Governing Law
This Agreement is governed by the laws of the state where Exclusive Media is legally registered.